Administrative Features

Feature/Benefit (see limitations of FREE LITE version below)	Standard	PRO
Available as a service (ASP) or buy the software	ASP Only
Standard web platforms for easy integration. No plugins or software required (unless for your server)
Web based administration
Customizable chat interfaces (skins)
Fully customizable user login, user applet, user exit and user busy pages.
Easily expand the agent's default functionality by adding your own back-end server calls to the agent interface.
Manage a database of users - maintain a list of email addresses, names, phone numbers, gathered by the chat application, and use our email management tool to contact them.
Customizable 'smart button' with current agents' online status - for inclusion on your web pages
Groups - divide your Agents into departments - allowing for more accurate call routing.
International language support
Security - Encrypt chat messages with up to 128 bit encryption to ensure privacy and security.
Query/view chat transcripts - search and view any chat that takes place on your site
Intelligent User queuing - customize how calls are routed based on group, status and call volume. Users can also choose to speak with a specific Agent.
Reat time chat monitoring - "watch" ongoing sessions (and interject if needed) as an invisible managing agent
Firewall friendly - choose to operate in 'firewall friendly' mode with the click of mouse.
Scalable - multiple interconnected agents and departments.
Define what parts of the chat interfaces Agents can modify. Define a 'standard look and feel' for your chat interfaces.
Multi-seat license (Special pricing applies)
Customization (OUR SPECIALTY). Let us alter our product to perfectly suit your needs.
And much more

Agent Features

Feature/Benefit (see limitations of FREE LITE version below)	Standard	PRO
Real Time Traffic Monitoring - invite users as you watch them browse your site
Form sharing, co browse, follow-me and web push. NOTE: Form sharing and co browse require additional fee.
Document transfer - transfer documents between the Agent's and User's computer in a secure, user-friendly manner.
View user profiles. Assign Users a category such as "sales prospect", type a note and view previous chat sessions.
Assign session categories and notes to keep track of specific conversations.
"User is typing" -- know when your user's are typing you a message.
Transfer - transfer calls from one Agent to another in real time.
Agent to agent chat.
Preset Phrases and URLs - store a list of common phrases and URLs to expedite response times.
Sound and visual alerts - when a new customer enters the chat session, sends a message, or exits a chat session.
'Always on top' -- when a new customer starts a chat session, the agent interface will be brought to the front of all other window applications or restored to a viewable state if it was minimized.
Chat message formatting - include HTML tags in your chat messages to get attention.
Boot disruptive participants - and end session at any time.
Know immediately if users are repeat users (and how many times they have used your service).
F-key shortcuts to quickly switch between participants and focus on single user .
Automatically e-mail chat transcripts to the user at the end of a session.
Color coordinated User nicknames and chat text for easy recognition of User's messages.
Time Online - displayed next to each user.
Help text.
Ability to gracefully "step away" and stop accepting new users.
And much more

no software or plug-ins necessary

single word sign-in... type a chatname in and "go"

notified via button status if Agents are not on-line

simple easy-to-use interface

adjust the font size for easy viewing

view web pages pushed by Agent

web form share and co browse with an Agent

securely transfer documents with an Agent

e-mail or view (as HTML) a transcript of the chat session

options for help if customer representative is not available
-- hold for next available rep.
-- email to a support rep
-- see a list of frequently asked questions
-- leave a message

firewall support via HTTP/XML tunnel technology

Only one Agent per account that can chat with up to 2 Users at once

No pause button to temporarily step away

No logging of chat transcripts

No form share or co browse

No document transfer

No "Site Watch" to watch for site visitors and initiate chat via invitation

No "User is typing message" feature

No customer database functionality (profile, categories, etc...)

No customization of user launch button (smart button)

No customization of the User GUI (aside from putting in your photo and some footer text)

No Observer mode to observe the Agent-User chat